Most of the companies have some mechanism of sending notifications to their customers. Some notifications can be time sensitive and their delivery should be guaranteed. But relying on a single vendor provider for delivering notifications or on a single channel could lead to failure in delivering crucial notifications to customers on time. Some of the problems that are faced by companies are discussed here in forms of following case studies.
Company A sends notifications to its users on SMS, email and whatsapp together and they have multiple vendors for each services and manages and calls their APIs separately.
Company A tries to send notification to its users first via SMS, in case of failure in delivery, they retry by sending message on whatsapp and in case of failure try on email.
Company A sends SMS to users in country A via vendor A and to users in country B via vendor B.
Company A has two vendors, Vendor A and Vendor B for sending SMS to its customers. Having 2 vendors for SMS provide them with ability to switch between them in case one of the vendors' services are down or message delivery is failing. Here the company has to manage the whole business logic for switching as well as detecting failure in deliveries which is not a synchronous mechanism.
Integration
Manage all communication channels in one place: Email, SMS, and WhatsApp
MsgFleet supports multiple channels and vendors and list of integrations will keep growing.
Solution
Manage, Integrate, configure everything at a single place
Integrating APIs of different vendors
Message Fallback in case of failures
Custom Routing
Send message to multi channels
Features
Custom Routing
Configure cross-channel flow
Observability
Unified logs with powerful insights
Template Management
Multi-channel templates in one place
Cost Optimzation
Communicate smartly and cut your costs meaningfully
